Money Back Guarantee

30 Day Satisfaction Guarantee or your Money Back

Tired of buying products that don't work? Fed up of falling for the same old marketing speak only to be let down? We hear you! At HLS Supplies, we recognise that this may not be the first time you have tried a new product. We want to give you the confidence to give HLS Supplies a try, by offering you a 30 day money back guarantee on all HLS Branded Products! If you're not 100% happy, send us back the product(s) and receive a full refund.*

To ensure that your return is processed efficiently, please follow the steps below.

1. Contact us

Please send us an email to stating that you would like to send the goods back and explain what you didn't like about the product. Please include your order number. Alternatively call us on 01253 547300 and we can sort if over the phone for you. Once we have received your request we will issue a returns number.

2. Return

Package the goods to be returned in either its original packaging or something suitable so as not to get damaged in transit. Please ensure that you put a copy of the returns number inside the package as well as writing it on the outside. Please send the package to :

HLS Supplies Ltd
Unit 3 Brookside
Red Marsh Ind Est

3. Receive refund

Once we have received and inspected the goods we will issue a full refund for the goods originally purchased and the original shipping charge. Unfortunately we are unable to refund any delivery charges you incur to return the products to us.  

*We can only offer refunds on the products and the original shipping price. Costs of the returns postage is to be covered by the customer unless the item is faulty or incorrect. 

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