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Delivery Information

Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and we will ship them directly to your doorstep. Shipping is free on some orders and will be calculated for you at checkout.  We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery type. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Cost

Service Locations Delivery Schedule Cost per Shipment
Royal mail 2nd Class Service (2kg or less) All of UK  2-5 days
Monday - Saturday
£3.95
Express Shipping (Zone A & B) UK Mainland - Excluding Scotland 1-2 days
Monday - Friday
£7.99 (Up to 20kg)
Express Shipping Scotland Scotland (Excluding Zones C & D) 2-3 days
Monday - Friday
£10.00 (Up to 20kg)
Express Shipping (Zone C) Scotland (See Postcodes Below) 2-3 days
Monday - Friday
£19.99 (Up to 20kg)
Express Shipping (Zone D) Scotland (See Postcodes Below) 2-3 days
Monday - Friday
£24.00
Palletised Shipping  UK Wide 3-7 days
Monday - Friday
£70.00 (Per Pallet)
Free Shipping - On Selected Items or Orders Not available in all areas 1-3 days
Monday - Friday
£0.00

Free Delivery

Free delivery is available on some orders over £60 depending on the delivery address and uses the APC Overnight or DHL next day service where available. Orders for Scotland will be on APC Overnight or DHL 2 day service. Free Delivery is also available on selected items but is only available for Zones A & B.   


Express Delivery

Our main shipping partners are DHL Express, DHL Domestic and APC Overnight. We will select the best shipping partner depending on your order. In most circumstances orders placed before 12pm will be dispatched on the same day. Orders placed after 12pm will usually be dispatched the next working day. If your item is not in stock then we will contact you to discuss lead times and shipping options. 


Express Delivery (Zones C & D)

Due to a huge increase in our costs there will be additional shipping charges to pay for orders placed for address's in select postcodes. 

Zone C
Postcodes: AB-31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49 to PH50.  
Zone D
Postcodes: HS, IV-41 to IV49, IV51, IV55, IV56, KA27 to KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE

Northern Ireland & Isle of Man

Due to the nature of the some of the good that we sell we cannot offer shipping estimates or orders to be placed directly through our website. If you would like to get a quote for shipping to these areas please contact us for more information.


Dispatch Times

We aim to dispatch your order as quick as possible. In most circumstances orders placed before 12pm will be dispatched on the same day. Orders placed after 12pm will usually be dispatched the next working day. If your item is not in stock then we will contact you to discuss lead times and shipping options. 


Product Returns

All returns must be first cleared with us. We offer a 30 day money back guarantee if you are unsatisfied with your purchase. If a product is faulty please contact the shop via email or by telephone and we will arrange collection from an address of your choice. No returns will be accepted unless accompanied by the relevant returns number which will be issued by us. When we have received the goods and we are satisfied that they meet our requirements for a refund or exchange, we will contact you to ask what you would like to do.

We will not offer refunds/exchanges for:
Incorrectly ordered goods
Goods damaged by the customer
Unwanted goods
Goods with no proof of purchase
Goods returned with no returns number